B2 Moving Terms & Conditions
By booking a move with B2 Moving and signing our contract, you acknowledge and agree to the terms and notices outlined on this page.
Specialty Item Waiver
By agreeing to B2 Moving’s Terms & Conditions, you acknowledge that our responsibility for specialty items is limited solely to maintaining their structural and physical integrity during handling and transportation.Specialty items include, but are not limited to: televisions, pianos, grandfather clocks, appliances, computers, hot tubs, and any other items with internal mechanical or electronic components.We handle these items with care, but we expressly disclaim any liability for their mechanical, electronic, or operational functionality before, during, or after the move.
Utility and Wall-Mount Items Waiver
By agreeing to B2 Moving’s Terms & Conditions, you acknowledge that B2 Moving disclaims all liability for any damages arising from the installation or uninstallation of gas lines, water lines, electrical systems, or wall-mounted items.We strongly recommend these tasks be performed by qualified licensed professionals. If B2 assists with any basic installation or uninstallation work at your request, such assistance is provided as a courtesy only and does not create any liability for B2 Moving for any resulting claims or damages.Your acceptance of this waiver is required before we can provide any related services.
Particle Board Furniture Waiver
By agreeing to B2 Moving’s Terms & Conditions, you acknowledge that B2 Moving will not be liable for any damage to particle board (or pressboard) furniture of any kind.These items are inherently fragile and highly prone to damage during moving and transportation. While we will exercise reasonable care when handling them at your request, this does not create or imply any liability for B2 Moving.Your acceptance of this waiver releases B2 Moving from all claims related to damage of particle board furniture.
Value Protection Notice
By agreeing to B2 Moving’s Terms & Conditions, you acknowledge and understand the value protection options available for your move.B2 Moving offers Full & High Value Protection at an additional cost for comprehensive coverage of your items.If you do not select Full & High Value Protection, you will automatically be enrolled in Release Value Protection at no extra cost. This is the minimum protection required by the Surface Transportation Board and limits our liability to $0.60 per pound per item.You may opt to accept only Release Value Protection by signing the appropriate form on move day.
Payment Terms Notice
By agreeing to B2 Moving’s Terms & Conditions, you agree that full payment is due at the time of service delivery.B2 Moving reserves the right to request payment either before or after unloading your items at the destination. If full payment is not received, B2 Moving may withhold your belongings until payment is made in full. Non-payment may result in legal action. If B2 Moving prevails in any court action to collect payment, you will be responsible for double the original service cost plus all court costs and attorney fees.
Payment Card on File Notice
By agreeing to B2 Moving’s Terms & Conditions, you authorize B2 Moving to request and keep a valid payment card on file to secure and reserve your move.You agree that B2 Moving may charge this card for any services rendered and/or any applicable cancellation or rescheduling fees in accordance with our Cancellation & Rescheduling Policy.
Cancellation & Rescheduling Policy
By booking with B2 Moving, you acknowledge and agree to the following:
Card on File Requirement
A valid credit or debit card must be kept on file to secure any booking (local or long distance). This card will be used only if cancellation or rescheduling fees apply.
Long Distance Moves
A 25% deposit of the total estimated charges is required at the time of booking. You may pay by check (to avoid the 3.9% card processing fee) or by card. This deposit is applied toward your move.
Cancellation & Rescheduling Fees
(Local and Long Distance)
| Timeframe | Cancellation / Reschedule Fee |
|---|---|
| More than 14 days before move | No fee |
| 7 – 14 days before move | $100 administrative fee |
| 48 hours – 7 days before move | 25% of total estimated charges |
| Less than 48 hours before move | 50% of total estimated charges |
| Day of move or No Show | 75% of total estimated charges |
Multi-Day Local Jobs: Cancellation/rescheduling fees apply per day booked.
Important Notes
- All fees are charged to the card on file.
- We understand that truly unexpected situations can arise. While we reserve the right to apply the fees outlined above, B2 Moving is committed to working with our customers in good faith when unforeseen circumstances occur. However, we ask that you plan ahead and communicate with us as early as possible. This allows us to do our best to accommodate changes while protecting our crew and other customers who are counting on us.
Inclement Weather Agreement
By agreeing to B2 Moving’s Terms & Conditions, you acknowledge that B2 Moving reserves the right to reschedule your move due to actual or forecasted inclement weather conditions. The safety of our crew and the protection of your belongings are our top priorities.If you request that we proceed during inclement weather, we will do so with reasonable care. However, B2 Moving will not be liable for any damages to your property resulting from the weather conditions.
Prohibited Items Clause
By agreeing to B2 Moving’s Terms & Conditions, you acknowledge that B2 Moving will not transport prohibited items for safety and legal reasons.Prohibited items include, but are not limited to: unboxed lamps, hazardous materials, flammable items, alcoholic beverages, explosives, ammunition, firearms, aerosol cans, live plants, pets, perishable items, and any other dangerous or illegal goods.You are responsible for ensuring none of these items are included in your shipment. B2 Moving assumes no liability for any prohibited items. Including prohibited items may void our liability and protection for your entire shipment.
Arbitration Notice
By agreeing to B2 Moving’s Terms & Conditions, you acknowledge that B2 Moving offers neutral arbitration for the resolution of loss or damage claims and certain disputed charges.Arbitration is voluntary for the customer, but it is mandatory for B2 Moving to offer this option. We use MovingAuthority.com as our third-party arbitration service.
Claims Notice
By agreeing to B2 Moving’s Terms & Conditions, you agree to participate in a final walkthrough with our crew at the conclusion of your move. This walkthrough verifies all items and identifies any visible damage.Upon completion of the final walkthrough, custody and liability for your belongings fully transfer to you. B2 Moving will not be liable for any loss or damage discovered after this point.We reserve the right to refuse claims made after the walkthrough. We will consider well-documented claims (with photos or other evidence) submitted by email to service@b2moving.com within 10 days of the move.
Packed by Owner Waiver
By agreeing to B2 Moving’s Terms & Conditions, you acknowledge that B2 Moving will not be liable for any damage to the contents of boxes or containers packed by you (Packed by Owner / PBO).Our responsibility is limited to the external condition of those containers during handling and transportation. Damage to items inside owner-packed boxes is at your own risk.
Packing Material Opt-Out Waiver
By agreeing to B2 Moving’s Terms & Conditions, you acknowledge that if you opt out of using B2’s recommended packing materials (such as mattress protection bags and blanket wrapping for furniture), B2 Moving will not be liable for any damage to your items resulting from this decision.
3rd Party Storage & Container Waiver
By agreeing to B2 Moving’s Terms & Conditions, you acknowledge that B2 Moving’s responsibility for items loaded into third-party storage units or containers (such as PODS, SNAP Box, or similar) ends once the doors of the unit are closed and secured.Once the doors are shut, all liability for any loss, damage, or theft transfers to you and the third-party storage provider. B2 will not be liable for any issues that arise after this point.
Inherent Vice Waiver
By agreeing to B2 Moving’s Terms & Conditions, you acknowledge that B2 Moving is not liable for any damage caused by inherent vice in your household goods or the surrounding property.“Inherent vice” includes any pre-existing condition, design flaw, or limitation that makes an item or structure susceptible to damage under normal moving conditions. Examples include (but are not limited to): pressed-wood or particle-board furniture not designed for repeated disassembly/reassembly, mattresses whose warranties are voided by moving, and any items not built for professional relocation. This also covers pre-existing defects in floors, stairs, walls, driveways, or any surface unable to support the weight of a moving truck.Damage resulting from these inherent characteristics is at your own risk.
Sanitary Notice
By agreeing to B2 Moving’s Terms & Conditions, you acknowledge that B2 Moving prioritizes the health and safety of our crew and maintains high sanitary standards.B2 Moving reserves the right to cancel or abort any move at our sole discretion due to sanitary concerns. This includes (but is not limited to) infestations of bed bugs, roaches, fleas, or other pests, excessive pet hair, pet waste, or any other conditions that pose health risks to our staff.
Furniture Setup & Re-Arrangement Notice
By agreeing to B2 Moving’s Terms & Conditions, you acknowledge that B2 Moving will set up your furniture in the room(s) specified in your original booking.Any additional setup, re-arrangement, or repositioning requests that go beyond the originally agreed job scope may be declined or will require an adjustment in price and scope. Additional charges will apply for any extra services performed.
Returned Check Notice
By agreeing to B2 Moving’s Terms & Conditions, you agree that in the event of a returned check, you will pay the original payment amount plus a $50 returned check fee, payable immediately upon notice.
Driveway Waiver
By agreeing to B2 Moving’s Terms & Conditions, you acknowledge that B2 Moving will not be liable for any damage to driveways or surrounding surfaces resulting from normal and standard maneuvering of moving trucks into and out of driveways.This includes routine actions such as pulling in, backing up, or pulling out under normal conditions.
Valuable Item Disclosure Notice
By agreeing to B2 Moving’s Terms & Conditions, you acknowledge that B2 Moving is not liable for any valuable items not disclosed in this agreement (including, but not limited to, jewelry, cash, wallets, coins, collectibles, documents, medications, or other valuables).You agree to identify these items and either keep them in your personal custody or request B2 Moving to handle them, in which case your preferred handling instructions will be noted in the move plan.
Limits of Liability Notice
By agreeing to B2 Moving’s Terms & Conditions, you acknowledge and agree to the limits of liability B2 Moving holds regarding potential damages to home structures and appliances during the moving process.These structures include, but are not limited to, floors, walls, stairs, porches, driveways, and other home fixtures, as well as potential dents or scratches to appliances.B2 Moving offers two levels of liability coverage.
Release Value Coverage: This level limits B2 Moving’s liability to a maximum of $100 per room for damages to home structures and appliances (including floors, walls, stairs, porches, driveways, fixtures, and appliances).
Full Value Coverage: This level offers an enhanced liability limit of up to $500 per room for damages to home structures and appliances (including floors, walls, stairs, porches, driveways, fixtures, and appliances).
These coverage limits are designed to balance protection for your property with the practical realities of moving operations. We encourage you to choose the coverage level that best suits your needs.
Moving Tariff Notice
B2 Delivery LLC's moving tariff is published and made available to any shipper, the Surface Transportation Board, and/or any DOT representative who makes a reasonable request to view it.
Inventory Overflow / Overweight Notice
By agreeing to B2 Moving’s Terms & Conditions, you acknowledge that B2 Moving has informed you of the potential risks associated with inventory overflow and Department of Transportation (DOT) regulations regarding overweight loads.In the event your inventory exceeds the capacity of the assigned truck (overflow) or surpasses DOT weight limits (overweight), you agree to release B2 Moving from liability related to these specific occurrences.
Managing these situations may require modifications to the scope and/or cost of your move. B2 Moving is committed to finding practical solutions, which may include using additional trucks, making multiple trips, or other logistical adjustments. These solutions could result in changes to the originally agreed-upon service scope and pricing.
Loose Item Notice
By agreeing to B2 Moving’s Terms & Conditions, you acknowledge that all loose items must be properly packed in boxes of appropriate sizes (small, medium, or large) for safe and efficient transport.B2 Moving reserves the right to decline handling any loose items that are not appropriately boxed at the time of the move, due to increased risk of damage and higher handling costs. Unboxed items are more prone to damage and can complicate the moving process.We strongly encourage you to properly pack all loose items to protect your belongings and ensure a smoother moving experience.
Facemask & Bootie Notice
For efficiency and safety reasons, our moving crews do not wear facemasks or booties (shoe covers) as standard practice. If you need booties, facemasks, or any similar protective gear, please let us know at the time of booking. We’ll review your request right away and let you know if we can accommodate (additional time and fees will apply). Requests made on move day cannot be accommodated. Thank you for understanding!
Digital Documentation Notice
By agreeing to B2 Terms, you acknowledge and agree to allow B2 Moving to digitally document the quoting, booking, and job detail collection process with pictures and/or videos. This documentation helps B2 with correct billing, improved moving services, claims processing, and quality assurance measures to ensure a top-notch professional moving service.
Text Messaging Policy
Text message communications: We use text messaging to communicate with you about your service. Normal messaging rates apply and the frequency of messages may vary. Mobile carriers are not liable for delayed or undelivered messages. No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Opt-out of text message communications: You may opt out of text messaging at any time by replying to any message with STOP or contacting us at service@b2moving.com. This will end the communications from that particular phone number. You may continue to receive service-related and other non-marketing text messages from other phone numbers managed by B2 Moving, and you may opt out of those in a similar fashion.